You can delete your account and the personal information attached to it at any time. There are two ways to do it, and you do not need to have the app installed for the second one.
Email info@mastervault.com.au with the subject Delete my account. Send it from the email address you use to sign in to Master Vault, so we can match the request to the right account. We reply from the same address to confirm, and again when it is done.
When you delete your account:
If you have unspent store credit, it cannot be paid out and is lost. A Premium subscription bought through the App Store or Google Play is billed by the store, so cancel it there as well.
An order still in progress. If money is held in escrow for an order you are buying or selling, deletion completes once that order closes, so the other person is protected.
Live show recordings, transcripts and chat. These are kept for 90 days after the show so any dispute can be settled, even after the account is deleted, and then deleted. Your chat lines no longer carry your name.
What other people hold. Messages and photos you sent stay in the other person's conversation under "Deleted user", and photos of items you sold stay with the buyer's order.
Records the law requires. Some records, including financial records for tax, are kept for as long as the law requires.
The full detail is in section 7 of our Privacy Policy.