Contact Master Vault

The fastest way to reach us is from inside the app, because your message arrives with your account and the order it is about already attached. If you cannot get into the app, email us.

In the app: tap Me, then Support.

Before you write

• Something wrong with an order? Open the order and go to Something wrong? to open a dispute, and add photos. The seller's payout freezes straight away and we review it, usually within 48 hours.
• A question about fees, postage or reporting a listing? Support answers the common ones.
• Want your account gone? See Delete your account.

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